Western Cape Government
Call Centre Officer: People Management Contact Centre
Western Cape Government
Key Details
Job Type: Full Time
Qualification: National Diploma/B-Degree in HR/Public Management
Experience: 1+ years in HR/Call Centre
Location: Cape Town, Western Cape
Fields: Customer Service, Human Resources
Closing Date: 20 October 2025
About the Role
Support Western Cape Government staff by handling HR enquiries through multiple channels (phone, email, in-person). Provide guidance on HR policies and procedures while maintaining service excellence.
Requirements
- 3-year National Diploma/Degree in HR or related field
- 1 year HR or Contact Centre experience
- Knowledge of Public Service regulations (advantageous)
- Valid driver’s license (Code B) preferred
Key Responsibilities
- Resolve HR queries regarding leave, pensions, recruitment, etc.
- Accurate record-keeping in enquiry management systems
- Assist with documentation processing
- Support mobile contact center outreach initiatives
- Analyze query trends for reporting purposes
Required Skills
- Strong communication abilities
- Problem-solving and analytical thinking
- Attention to detail
- Data management proficiency
- Team collaboration skills
Remuneration
R325,101 – R382,959 per annum
Application Process
Submit applications through Western Cape Government’s official recruitment portal before the closing date.
Note: No application fees required. People with disabilities are encouraged to apply.
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