Shopper & Driver Supervisor (Bredasdorp) Jobs

Job Title: Shopper & Driver Supervisor (Bredasdorp)

Location: Western Cape, South Africa

Job Type: Contract

Qualification: Bachelor’s Degree

Experience: 2 – 3 years

Job Field: Project Management

Job Purpose:

• To coach and lead a team to achieve agreed goals by developing the skills of each team member.
• To manage team performance, provide feedback, and demonstrate the expected work ethic and skills.

Key Responsibilities:

• Lead and supervise a team of Shoppers and Drivers to ensure excellent customer service.
• Conduct spot checks on uniforms, orders, attendance, and adherence to processes.
• Prepare and submit reports on attendance and performance.
• Resolve daily operational issues with a problem-solving mindset.
• Support the team in special projects for improved efficiency and growth.
• Ensure best practices and protocols in logistics.
• Manage daily and weekly KPIs for on-time delivery.
• Train and develop Shoppers.
• Demonstrate consistent use of internal procedures.
• Work flexibly to meet both personal and organizational goals.

Staff Management:

• Create schedules for efficient order management.
• Hold regular team meetings to boost motivation and communication.
• Ensure all staff arrive on time.
• Provide training and coaching for staff needing improvement.
• Manage and resolve queries submitted to head office promptly.
• Identify training needs and arrange suitable programs.

Complaints Management:

• Assist with and resolve queries from Shoppers and Drivers.
• Handle escalated customer complaints.
• Provide feedback to the Area Manager on unresolved issues.
• Investigate and respond to shopper queries.
• Prevent potential problems by taking proactive steps.
• Collaborate with others to solve problems.

Reporting:

• Provide weekly updates on staff performance.
• Submit daily, weekly, and monthly performance reports.
• Ensure accuracy and timeliness of reports.
• Review weekly reports on complaints and productivity.

Qualifications:

• Eligible to work in South Africa.
• A valid South African driver’s license or Professional Driving Permit (PrDP).
• Clean driving record.
• Must have your own vehicle or motorbike (registered).
• Access to a recent smartphone (iPhone 5 or Android 4.4 or newer).
• 2-3 years of Team Leader experience.

Skills and Competencies:

• Attention to detail.
• Time management skills.
• Conflict and negotiation skills.
• Strong verbal and written communication.
• Responsive and motivated.
• Good planning and organizing abilities.
• Interpersonal and relationship-building skills.
• Resilience and decisiveness.
• Ability to work independently and under pressure.
• High emotional intelligence.

Working Conditions:

• Work may include evenings, weekends, public holidays, and outdoor tasks.
• Dress code: Maintain a professional and respectable appearance.

How to Apply:

Interested candidates should apply through the OneCart career portal.